Privacy Policy

1. Introduction

Emizel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our call center services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number, address)
• Company information and job title
• Communication preferences
• Information provided through contact forms or inquiries

Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and browser information
• Device and operating system information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our call center services
• Responding to inquiries and customer support requests
• Sending relevant business communications
• Analyzing website usage and performance
• Complying with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With service providers who assist in our business operations
• When required by law or to protect legal rights
• In connection with a business transfer or acquisition
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

8. International Data Transfers

As a company operating in El Salvador and serving global clients, your information may be transferred to and processed in countries other than your own. We implement appropriate safeguards to protect your information during such transfers.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: